Credit guide
Key information about our credit assistance services, how we’re paid and what to do if you have a concern.
Last updated: September 2026
Who we are
Loan Finder Store is a division of Ownright Custom Finance ABN 74 6036 08037 Australian Credit Representative #474170 of Australian Licence Holder My Local Broker #481374. Address: Suite 13.01, 222 Pitt Street, Sydney NSW 2000. Contact us any time through our contact form.
Our services
We provide credit assistance: we help you find, compare and apply for consumer finance from lenders on our panel. We don’t lend money ourselves.
Responsible lending
Before recommending a loan we make reasonable inquiries about your requirements, objectives and financial situation, and take reasonable steps to verify it. We won’t recommend a loan that is unsuitable for you. You can ask for a copy of our preliminary assessment up to seven years after we provide credit assistance.
Fees and commissions
Enquiring is free. We may receive commissions from lenders when a loan settles, and in some cases may charge a broker fee. Any fee or commission relevant to you will be set out in writing in our quote or credit proposal before you proceed.
Lenders we work with
We work with a panel of banks, non-bank lenders and specialist finance providers. A list of the lenders we most commonly use is available on request.
Complaints
If you have a concern, contact us first through our contact form and we’ll work to resolve it quickly. If you’re not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme: afca.org.au, phone 1800 931 678, email info@afca.org.au, GPO Box 3, Melbourne VIC 3001.